Privacy Policy
Last updated: 16 September 2026
This Privacy Policy explains how Stove Care UK Installations ("we", "us", "our") collects, uses and protects your personal data when you visit www.stovecareukinstallations.co.uk (the "Website") or contact us. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Stove Care UK Installations is the data controller for the purposes of this policy.
Based in Northampton, United Kingdom
Email: aaron@stovecareukinstallations.co.uk
Phone: 07703 330760
What information we collect
We collect information in the following ways:
- Information you give us directly: when you submit our contact form, we collect your name, phone number, email address and the details of your enquiry.
- Information collected automatically: our hosting provider may log standard technical information such as your IP address, browser type and pages visited, for security and site-performance purposes.
- Cookies: see our Cookie Policy for full details of the cookies used on this site and how to control them.
How we use your information
- To respond to enquiries and provide quotes for our services (legal basis: taking steps at your request prior to entering into a contract, and our legitimate interest in responding to enquiries).
- To deliver, invoice and follow up on work you've asked us to carry out (legal basis: performance of a contract).
- To keep records as required for accounting, tax or legal purposes (legal basis: legal obligation).
- To maintain the security and proper functioning of the Website (legal basis: legitimate interest).
- Where you've given consent, to remember your cookie preferences or, if enabled in future, to understand how the Website is used (legal basis: consent).
We do not use your information for automated decision-making or profiling, and we do not sell your personal data.
How your enquiry is sent
When you submit the contact form, your details are emailed directly to us via our email provider (IONOS). We do not store contact form submissions in a separate database on the Website; the message exists as an email in our inbox, handled under the same care as any other business correspondence.
Who we share information with
We do not sell or rent your personal data. We may share information with:
- Our website hosting and email provider (IONOS), who process data on our behalf to deliver enquiries and keep the Website running.
- Trusted subcontractors or trades, only where necessary to deliver work you've asked us to carry out, and only the details needed for that purpose.
- Regulatory or legal bodies, where we're required to by law.
How long we keep your information
We keep enquiry and customer information for as long as necessary to respond to your enquiry, carry out any work agreed, and meet our legal and accounting obligations (typically up to 6 years for financial records), after which it is securely deleted.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you;
- Ask us to correct inaccurate data;
- Ask us to delete your data, where applicable;
- Restrict or object to certain processing;
- Request a copy of your data in a portable format;
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at aaron@stovecareukinstallations.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
Children's privacy
Our Website and services are intended for adults and are not directed at children. We do not knowingly collect personal data from children.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at aaron@stovecareukinstallations.co.uk or 07703 330760.